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WHEN THINGS GO WRONG
If by going through the normal complaints channels,
at the bank or the car dealer, you still cannot solve
you car-buying conundrums it is time to call one of
these bodies. Make sure that you have accurate records
of all invoices, receipts and warranties. Always make
a note of the name of the person to whom you directed
your complaint, and the date and time. Keep copies
of all correspondence, and register letters of complaint
to make sure they reach their destinations.
- Banking Adjudicator –The adjudicator
warns against insurance as a condition of sale,
and especially the bank making a mistake in monthly
payment calculations. The Adjudicator can be contacted
by phoning 011 838 0035 or send an e-mail to adjudicator@adjudicator.org.za
- Motor Industry Ombudsman –All manufacturers
who have signed up
must adhere to this body's findings. Which is probably
why not all the car
makers in SA have signed. The Ombudsman can be contacted
by e-mail at mi.ombudsman@netactive.co.za
or by fax at 012 348 9303.
- AA – if you are a member, they can
help with legal advice. Phone 082 16 111.
- Retail Motor Industry organisation –
Complaints about dealers, inferior spare parts and
poor customer services can be directed to 011 789
2542.
- Insurance Ombudsman – 0860 726 890.
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